Privacy policy

Who is responsible for your data

Léo Jacqueline, sole trader (EI), trading as Vernayo, 2739 rue de la Vente Lucas, 14490 Saint-Paul-du-Vernay, France. For any question about your data: [email protected].

This policy covers the data collected through vernayo.com and its booking calendar.

What we collect, and why

Booking a call (Contact page): name, email, company and what you write in the form. To organise and prepare the call. Legal basis: steps taken at your request before a contract.

Your messages (email, site chat): your address and the content of the message. To reply to you. Legal basis: pre-contractual steps, or our legitimate interest in answering enquiries.

Business relationship: your business contact details and the history of our exchanges, in our CRM. Legal basis: our legitimate interest in following up with businesses.

Audience measurement: pages viewed and where the visit came from, through the cookies described below. To understand how the site is used.

Technical logs kept by the host (IP address, date, page requested). For security and to keep the site running. Legal basis: legitimate interest.

Who has access

Your data is never sold or rented. It is processed by us and by the following technical providers, acting on our instructions:

• HubSpot: CRM, booking, chat and audience measurement. Our account is hosted in a data centre in the European Union.
• Cloudflare: hosting and security of the site.
• Google (Google Workspace): email.

These providers belong to US groups. Where data can be accessed from the United States, the transfer is covered by the EU-US Data Privacy Framework or by the European Commission’s standard contractual clauses.

How long we keep it

• Prospects: 3 years after our last exchange.
• Clients: the length of the relationship, then 3 years.
• Accounting records: 10 years, as required by law.
• Cookies: 13 months at most.

Cookies

The HubSpot tracking code sets audience measurement cookies (__hstc, hubspotutk, __hssc, __hssrc) and, if you use the chat, a conversation cookie (messagesUtk).

You can refuse or delete them at any time in your browser settings; the site works without them.

Your rights

You can access your data, have it corrected or erased, restrict or object to its use (including, at any time, to marketing) and ask for a copy in a portable format. Write to [email protected]; we reply within one month.

If you believe your rights are not respected, you can complain to the French data protection authority, the CNIL (cnil.fr), or to the authority in your country of residence.